Refund and Returns Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, Cancellation may not be possible.

Eligibility for Returns

Due to the nature of nutritional supplements, we maintain strict hygiene and safety standards.

Returns are accepted only if:

• The product received is damaged.
• The product is expired.
• The wrong product has been delivered.
• The product is missing from the order.

Non-Returnable Items

For health and hygiene reasons, we do not accept returns or exchanges for:

Incorrect orders placed by the customer

Opened products or used Supplement Products

Products with broken safety seals

Change of mind After delivery

Taste or flavour preferences

Reporting an Issue

Customers must report any damaged, incorrect, or missing product within 48 hours of delivery by providing:

Unboxing video (recommended for faster resolution)

Order Number

Photographs of the package

Photographs of the product

Refund Process

Once your request is approved:

Actual credit timelines depend on your bank or payment provider.

Refunds will be initiated within 5–7 business days.

The amount will be credited to the original payment method.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Refund Exceptions

Refunds will not be issued for:

Delays caused by courier services, natural disasters, or other circumstances beyond our control.

Incorrect shipping address provided by the customer.

Failed delivery due to customer unavailability.

Need help?

For any questions regarding your order, payment, returns, or refunds, please contact:

Email: info@bodyscalenutrition.com